Terms of Service - Updated 11/29/2016

Warranties

All completed services besides consultations provided by PCKicks Computer Help Force, Inc. and unless notified are backed up by our 29-day guarantee. During the period of 29 days PCKicks Computer Help Force, Inc. offers a complementary service and or consultation in store or over the phone if problems are found relating to subject of service at no cost.

During the 29 day guarantee period the number of complementary warranty service calls is at a maximum of 2 times. Additional visits after this limit will constitute as a new case.

This grace period is not valid for problems not relating to issues that have not been touched by PCKicks Computer Help Force, Inc. (i.e., requested service for display problems, but using grace period to fix a hard drive issue) or any unforeseen impending failure from another situation or component in the system. Issues of this nature will be regarded as a new case; no exceptions.

Disclaimers

PCKicks Computer Help Force, Inc. reserves the right to deny service to anyone without prejudice. All service fees set on this website are not negotiable for price adjustments; no exceptions.

PCKicks assumes no liabilities or damages to commercial or personal parties from damages caused by external or internal sources and or factors not limiting to environmental, technical, circumstantial, and accidental by customers, third parties or PCKicks Computer Help Force, Inc. employees and staff, or by an “Act of God" nor any issues that may arise from aging hardware, user negligence and “by chance”

All data is backed up by default from the user's profile folder (ie. C:\users\username for Windows based machines \home\username for Linux and macOS) It is the customer's responsibility to inform staff if other custom locations where additional data resides in. PCKicks assumes no responsibility for any data lost from any data transaction, failing hardware or error by our staff.

For any hardware replacement services PCKicks Computer Help Force, Inc. requires ether the system requiring the service dropped off at PCKicks or a non-refundable deposit of 80% of the value of the part in question for any parts ordered. Parts ordered will take 1-4 weeks depending on the availability of the part. Customers who wish to cancel the order during the part ordering process will be charged a cancellation and restocking fee of $20 plus 75% of the value of the part.

Customer cancellations or PCKicks' inability to solve any request for service before completion will be charged a "consultation fee" of $20 upon notifying of the issue.

By calling, requesting help or using our services you agree to these terms.

Pricing Policy

PCKicks Computer Help Force, Inc. does not offer any form of price matching or protection. All transcations of our services are considered final and PCKicks Computer Help Force, Inc. does not offer any refunds of any sort. All service fees set on this website are not negotiable for price adjustments; no exceptions. All prices listed on our e-store are under Canadian Dollars, unless stated otherwise.